WordPress is the most popular open-source content management system available on the internet. It is the foundation for more than 30% of the web as we know it. The reason why WordPress is so popular because it offers a convenient and flexible way for users to create websites of all sorts.
WordPress is mostly popular for blogs, eCommerce stores, and portfolios. On top of it, it can also perform as a fully-functioning Wiki or a Knowledge Base.
To do this you need two things: a high-speed internet, but more importantly, some exceptional plugins that make your job a whole lot easier. For your aid, we have listed some of the best Wiki or Knowledge Base plugins that you can utilize to create the perfect knowledge base system. Let’s have a look.
Very Simple Knowledge Base Plugin
As the name suggests, this particular plugin actually is very simple in its entirety. All you need to do to use this plugin is to add specific shortcodes to create a simple display for different articles, blogs, or documents.
Once you install the plugin, you have the option to make some minor customizations to the layout such as article sorting option, a widget for your categories display, assigning post types, and a few others.
Heroic Knowledge Base Plugin
Heroic Knowledge Base Plugin is one of the elites of the Knowledge Basic plugin group. You will need to loosen your pocket for this one but the features offered by it more than compensate for its price. This plugin is used by more than 24,000 loyal customers including big names such as USC, OptimizePress, Restaurant.com, and many others.
The plugin allows for instant search results using the Instant AJAX search feature. Furthermore, you get your hands on other phenomenal functionalities including Built-in Analytics, Article Feedback, Attachments, Widgets, and more.
Helpie WP Plugin
Helpie WP is a relatively more advanced Knowledge Base plugin for WordPress. Features and functionalities that come with it are perfect for product documentation, public and private Knowledge Bases, or even a full-fledged Wiki website.
This again may cost you a decent amount of money, but the built-in features are enough to make their own case. You can access amazing features such as front-end editing, an automated Table of Contents, custom Styling options, in-built publishing capabilities, and much more.
Yada Wiki
Yada Wiki is yet another Wiki plugin for WordPress by developer David McCan. This plugin allows you to create Wiki posts in different categories, supported by various custom tags. You can incorporate this plugin using two different methods. Other than the conventional way, where you have to memorize different shortcodes and the values that they represent, you can generate shortcodes instantly using the available widget buttons.
The “Add Wiki Link” button lets you enter the title of a Wiki page that you want to link whereas the “Add Wiki Listing” button enables a more detailed customization such as TOC page, Wiki category, and Output Index selections.
WordPress Knowledge Base Plugin
This particular plugin is available on WordPress’s own website. It is free to use and even offers a vast variety of font customizations, layout options, editable slug, and custom widgets. Moreover, the responsive design of this plugin enables users to visit the webpage on any device they wish and it automatically adjusts, depending on the screen size.
This knowledge base can provide useful information to you and your clients round the clock without any disruptions whatsoever. It is also compatible with all major platforms including Google Chrome, Mozilla Firefox, Apple Safari, Internet Explorer 8 and above.
BetterDocs Knowledge Base Plugin
Another great plugin available on the WordPress website is the BetterDocs Knowledge Base plugin. Capable of creating a stunning visual display for your documents, this plugin offers a rather convenient interface that allows you to create perfect designs without any coding involved.
Furthermore, this plugin has some pretty amazing features at its disposal. Some of the most essential features available with it include Analytics Integration, detailed customization options, custom sidebars, AJAX-enabled searches, and much more.
weDocs Knowledge Base Plugin
Knowledge Base plugin fulfills the need to create beautifully designed layouts that feature perfect organization for all your documents. The weDocs Knowledge Base plugin is free to use and offers a wide variety of customization options that are fairly easy to implement.
You can easily drag and drop your knowledge base items, arranging them in the order you see fit. Moreover, the built-in widgets allow for more functionalities, such as Table of Contents, custom search options, and much more.
If you look at the front end design of this plugin, you will find it to be rather practical yet pleasant to eyes. And with the added support of custom CSS, you can add even more flair to your website.
Echo Knowledge Base Plugin
Brought to you by developers at Echo Plugins, this specific plugin is among the most popular and easiest to use Knowledge Base plugins available on WordPress. Even though this plugin is completely free for consumer’s use, there are some features that are available only with the premium version.
It library comes with more than 20 different pre-installed themes; more themes are available with premium access. The most prominent features available in the basic version include live search results, comments optionality in articles, and specific shortcodes for the creation of FAQs section.
If you do decide to opt for the premium version of the plugin, you will get features such as article feedback and rating, access to manager controls, multiple knowledge bases, additional widgets and more.
KnowledgeBase HelpDesk
Developed by QuantumCloud, this particular plugin offers an advanced level of Knowledge Base plugin functionalities. This plugin offers both, a free and a paid pro version, each with their unique capabilities.
Even the basic version of the plugin offers a decent level of options such as essential sidebar widgets, a floating search bar, a fully-functioning alphabetical glossary, AJAX-enabled searches, and more.
The Pro version of this plugin though is equipped with additional amazing features that make your job way more easier. The most useful and notable features in this version are an AI-powered chatbot, an advanced glossary, live human chat capability, and support ticket add-on.
BasePress Knowledge Base WordPress Plugin
The next freemium Knowledge Base plugin option for you is BasePress — a highly capable yet easy to understand plugin for your documentation needs. The plugin is available in both free and premium versions. The premium version offers a slightly advanced management of your website.
The free version allows you to create multiple knowledge bases for your website, with a rather easy drag-and-drop command over the layout of documents. Numerous other features available in the free version include dedicated widgets, a related articles section, and an instant live search.
When you upgrade to the premium version of this plugin, you upgrade your search capabilities, get access to automated Table of Contents, tracking statistics of the Knowledge Base, acquire multisite support, and much more.
DocuPress Knowledge Base Plugin
Last on this list, we have an extremely light-weighted Knowledge Base Plugin known as DocuPress. The plugin may not offer a huge variety of advanced features for your knowledge base or Wiki, but it is still equipped with all the necessary basic functionalities.
The plus side of having such a light plugin for your website leads to almost minimal or zero hurdles whatsoever. The plugin enables you to add custom post types of all your documents listed in the knowledge base. Furthermore, the built-in widget offers added functionality and is also compatible with other sidebars such as Content Aware Sidebars. Finally, this plugin is also free, which is another reason for you to install it right away.
DocuPress Knowledge Base Plugin
Last on this list, we have an extremely light-weighted Knowledge Base Plugin known as DocuPress. The plugin may not offer a huge variety of advanced features for your knowledge base or Wiki, but it is still equipped with all the necessary basic functionalities.
The plus side of having such a light plugin for your website leads to almost minimal or zero hurdles whatsoever. The plugin enables you to add custom post types of all your documents listed in the knowledge base. Furthermore, the built-in widget offers added functionality and is also compatible with other sidebars such as Content Aware Sidebars. Finally, this plugin is also free, which is another reason for you to install it right away.
A Few Final Words
These are the best of the best in terms of plugins that offer Knowledge Base and Wiki features. Since the list presents you with a number of paid and free options to choose from, you will be able to find at least one plugin that caters to your needs perfectly.
Now, the task falls on to you to scroll through all these options and pick the plugin that seems to be the right fit for your website. Do let us know which of these plugins proved to be the ultimate choice and also if there is any plugin that we might have missed out.
