How Can We Help You?
Recent Themes
Modern trends and tendencies
Support Policy
What’s Included |
What’s Not Included |
Assistance With Theme InstallationIf after following all instructions in theme documentation you still have troubles installing your theme, we’ll gladly help you and point you in the right direction. |
Complete Theme Installation From Start to FinishIf you’re new to WordPress, or simply don’t have enough time, you can always order our theme installation service and we’ll install the theme for you. |
Modifications Covered by Theme FunctionalityMinor tweaks or changes that can be done without modifying theme source files or implementing new features. |
Customization Not Covered by Theme FunctionalityThis includes extending or modifying your theme beyond its advertised features. For any development work, you can always refer to our custom studio. |
Theme Compatibility With Included PluginsWe guarantee that your theme works as intended with any plugin bundled with or recommended by the theme. In case any issue occurs, it will be fixed in a timely manner. |
Support for 3rd Party PluginsWe do not guarantee full compatibility of your theme with 3rd party plugins. Making a theme compliant with the plugin may require additional customization which is not included in support service. |
Assistance With Reported Theme BugsContact our support team if you’ve found an obvious bug that prevents you from using the theme as intended. |
Help With Additional Scripts or Custom Code Added to the ThemeCustom code and scripts you add on the website may conflict with the theme. Resulting issues are not covered by our Support Policy. For any development work, you can always refer to our custom studio. |
Providing Information about Recommended Server ConfigurationThe list of theme requirements is available in the theme documentation. Our Tech Support Team can always point you to the server configuration changes that will solve the issue you faced. |
Server Environment SetupIssues caused by your web hosting, server environment or software installed on your local machine go beyond our standard support service. Please contact your web hosting provider or consult the documentation for the software that you’re using to get the necessary assistance. |
General Guidelines on Website Speed OptimizationWebsite loading time depends on many factors like server response time, image optimization, caching etc. Our Tech Support Team can check your website and point you to the steps on improving your website performance. |
Website Speed Optimization and SEOOptimizing your website performance or search engine optimization is beyond our support service. Feel free to get in touch with Themerex Customization Studio to get a quote on these offers. |
What’s Included |
Assistance With Theme InstallationIf after following all instructions in theme documentation you still have troubles installing your theme, we’ll gladly help you and point you in the right direction. |
Modifications Covered by Theme FunctionalityMinor tweaks or changes that can be done without modifying theme source files or implementing new features. |
Theme Compatibility With Included PluginsWe guarantee that your theme works as intended with any plugin bundled with or recommended by the theme. In case any issue occurs, it will be fixed in a timely manner. |
Assistance With Reported Theme BugsContact our support team if you’ve found an obvious bug that prevents you from using the theme as intended. |
Providing Information about Recommended Server ConfigurationThe list of theme requirements is available in the theme documentation. Our Tech Support Team can always point you to the server configuration changes that will solve the issue you faced. |
General Guidelines on Website Speed OptimizationWebsite loading time depends on many factors like server response time, image optimization, caching etc. Our Tech Support Team can check your website and point you to the steps on improving your website performance. |
What’s Not Included |
Complete Theme Installation From Start to FinishIf you’re new to WordPress, or simply don’t have enough time, you can always order our theme installation service and we’ll install the theme for you. |
Customization Not Covered by Theme FunctionalityThis includes extending or modifying your theme beyond its advertised features. For any development work, you can always refer to our custom studio. |
Support for 3rd Party PluginsWe do not guarantee full compatibility of your theme with 3rd party plugins. Making a theme compliant with the plugin may require additional customization which is not included in support service. |
Server Environment SetupIssues caused by your web hosting, server environment or software installed on your local machine go beyond our standard support service. Please contact your web hosting provider or consult the documentation for the software that you’re using to get the necessary assistance. |
Help With Additional Scripts or Custom Code Added to the ThemeCustom code and scripts you add on the website may conflict with the theme. Resulting issues are not covered by our Support Policy. For any development work, you can always refer to our custom studio. |
Website Speed Optimization and SEOOptimizing your website performance or search engine optimization is beyond our support service. Feel free to get in touch with Themerex Customization Studio to get a quote on these offers. |
Common Questions
Here’s what you need to know
The purchase code can be found in your Themeforest account, Downloads. Please follow instructions in this article in order to find your purchase code.
In case you ordered the theme directly from Themerex.net website, please log into your account and click on “View Details and Downloads” in the Purchase History to find your purchase code.
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme, however we do include their blurred/watermarked versions during the demo data import. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket.
You can always receive PSD source files of your theme by submitting a support ticket.
Bundled plugins are fully functional without the license key activation. You will get plugin updates in the following theme releases or via tickets. We keep to the Envato Policy on Bundled plugins.
You can always extend your support period by purchasing additional 6 month of theme support. Please use the following link.
One theme license can be used for one website/domain only. If you need to use the theme for more than one domain, you need to buy an additional license.
We keep to the Envato customer refund policy. In order to request a refund, please use the following link.
We recommend BlueHost, SiteGround and InMotion Hosting.
Online Documentation
That’s the go-to place for theme-specific information and solutions to possible issues. The documentation can be found on the theme’s page or in the downloadable theme archive.
Knowledge Base
Browse through the collection of articles on the functionality and specific features of our themes.
Video Tutorials
We also provide video tutorials that cover specific aspects of using our themes. You can find them on
our YouTube channel.
our YouTube channel.
Open a Support Ticket
Each of our themes comes with 6 months of premium support, which can be extended at any time. Support time schedule is Monday – Friday: 10.00 – 19.00 CET. We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to our team analyzing and fixing the issue. If you have a pre-purchase question, please select “Presale questions” category.
Please note! In order to submit a support ticket, you will need a purchase code. It can be found in the Downloads section of your ThemeForest account.
Send us your request or