Did you know that financial fraud has been a major concern for banks in recent years? According to the latest report by the Federal Trade Commission, consumers lost nearly $8.8 billion to scams in 2022, with a whopping increase of more than 30 percent over 2021. That’s big money for banks and customers!
But banking institutions can do their bit to combat fraud with robust document verification practices. Essentially, document verification is a process they use to ensure that the identity documents shared by customers are legit and not forged or fake.
But here’s the catch: traditional document verification methods, such as manual checks, can be slow and error-prone. If you run a bank, ramping them up should be your top priority, right? That’s the only way to stay ahead of the increasingly sophisticated tactics used by fraudsters.
Lucky for you, we’ve got a few ways to ramp up your document verification practices for fraud prevention. So, bankers, let’s dive in!
Begin with Excellent Customer Experience
Well, the banking sector thrives on customer experience. You can’t expect them to stay unless you go above and beyond with your services, right? Of course, you must verify their identity during onboarding, but ensure user-friendly verification processes.
It should be easy to complete so that it doesn’t cause unnecessary frustration. For example, biometric authentication is a quick and hassle-free way for customers to establish their identity without having to remember complex passwords or answer security questions.
Commit to making the process a breeze from the start, and stick with the commitment even while ramping up the process.
Implement a Layered Approach
The simplest way to ramp up security is by implementing a layered approach. If one layer fails to offer enough protection, another will do it! Ideally, document verification should be part of a layered approach to banking security.
You’ve got to use multiple verification methods, from document verification to biometric authentication, and device recognition. That sounds like a lot of work but makes sense.
A multi-layered approach can make it harder for fraudsters to break the barriers and gain access to customer accounts. It’s a good one to safeguard your bank and customers.
Use Advanced Technology
This one’s a no-brainer! You’ve got to move from outdated methods and modernize your document verification process to make it smooth and seamless.
As modernization means a lot of work, you can collaborate with an expert for id verification service instead of implementing it in-house. That’s a lot easier as you needn’t stress about the tech workload, right?
You can rely on advanced software to identify fake or forged documents more quickly and accurately. It enables you to save time and reduce the risk of fraud- all without doing the heavy lifting!
Train and Educate Your Staff
Any business is as cyber secure as its employees, and banking institutions are no exception. In fact, employees are the first line of defense against outsider attacks.
You can’t expect to prevent fraud with a team that hardly knows anything about cyberdefense practices. Training and educating your staff can take you a long way. It helps them identify and handle fake documents.
You must run a training program to educate them on document verification practices and common fraud tactics. Also, encourage them to report any suspicious activity or documents they encounter. And remember to vet people before bringing them on board.
Stay on Top of Compliance
Compliance is another factor banking institutions cannot overlook when it comes to document verification practices. Ensure they are compliant with relevant regulations and laws.
It includes data privacy laws, know-your-customer (KYC) requirements, and anti-money laundering (AML) regulations. By staying compliant, you can do more than reduce fraud risks.
It also helps you avoid costly fines and penalties. Moreover, you can save your reputation in the long run by proving your commitment to consumer privacy.
Conduct Ongoing Monitoring
Fraudsters and attackers are always looking for ways to deceive banks and customers. So setting up a document verification process is not a one-time thing. Well, conducting ongoing monitoring of customer identities and documents is essential.
By constantly keeping an eye on anomalies or suspicious activity, you can detect and prevent fraud before it happens. Continuous improvement is another factor to stay ahead of the curve.
Invest in new technologies, monitor emerging fraud trends, and seek feedback from staff and customers to identify areas for improvement.
Are you doing enough to protect customer security with a robust document verification process? Well, even if you think you’ve got it right now, don’t rest on your laurels. Follow these steps to improve it for better security in the long run. It’s worth the effort!