By purchasing our products you get guaranteed technical support from our experts that can be reached via our support system ( ). Please read the information carefully to help us make your experience more satisfying.
If you haven’t purchased an item yet, but are having questions, you are welcome to ask those on our themes’ forum.
If you are the lucky owner of our themes, we will be happy to help you with minor technical issues.
*ThemeREX will not assist you with Installation and Customization. Also we do not take any responsibility for any 3rd party plugins, software and resources.
In order for us to proceed with your request immediately, please include the purchase code. It can be found in the “downloads” tab in your account, where you need to find our theme in the list of all products. After clicking “download” button select “license certificate & purchase code” in the drop down menu. Without this code we will not process your ticket.
The approximate time for you to receive a reply is 5-10 hours. A slight delay may occur due to analyzing and fixing the issue.