I am pretty sure you must have heard so much about WordPress. And none of this is to say, that WordPress doesn’t have any room for improvement. Still, trends keep coming and going; the wise will recognize and ride the trend, whereas those who ignore it will do so at their peril. Put down your pitchforks, hardcore WordPress users – we know that WordPress chatbots will dominate the market even though it sucks. The Herd will prevail.
Time to Say Hello to Chatbots!
Asking questions, receiving feedbacks is something that’s inevitable for you being a website owner. The best thing to do is to answer those questions as quickly as possible. Now there are times when you are not available; WordPress chatbots can come in handy. I am sure you must have got acquainted with chatbots, especially on other websites. For those who have no idea regarding the term; these are programs that can carry out basic conversations through text. At first, this may seem like a complex feature, but trust me adding a chatbot to your own site is surprisingly easy. All you require is having the right tool.
Powered by a set of predetermined rules to deliver adequate responses to end users, a chatbot can be called as a computer program or service that sends automatic replies to people’s message or inquiries. Artificial intelligence (AI) is mainly used to learn how they should interact. It may quite interest you to know that these tiny programs have potential to converse with humans via a chat window placed on a website. In addition to this, they can also be integrated into existing messaging systems such as Facebook Messenger. As a result, they are gaining momentum day in day out found on a variety of business websites and e-commerce sites! They can also provide live customer support any time of the day, collect email addresses, automatically respond to customer inquiries, direct people to help articles, or influence customer decisions by providing friendly conversation for website visitors. So are you inquisitive enough to learn more about these bots? I will take that as a yes!
Its key benefits include:
- Better customer service, with or without humans around to answer.
- Direct visitors towards important information or a Call to Action (CTA).
- Collect the appropriate amount of data from audiences.
- Introduce a unique element of fun and personality within your website.
Down below, I would like to mention a few chatbot plug-ins for live customer support without requiring any skilled staff at hand. In addition to this, they are able to offer 24/7 customer support, which can increase sales and improves the customer’s experience with your brand. Fortunately, we have some best programs for WordPress website. Let’s take a look!
Free Live Chat + 24/7 Automated Bot
The free-plugin works best in combination with a live support agent. This chatbot, in particular, requires you to answer customer questions yourself. Yes, you guessed it right! Based on your responses, the chatbot automatically develops response sets and learns to match user questions with the relevant keywords used in all the previous interactions. After a while, your chatbot is all set to answer user questions on its own. Also, you get 24/7 customer support to your website visitors.
In addition to this, you can even switch back to live support with one click whenever you feel like. If there is a customer who has a more intricate problem, it turns out to be extremely useful. The bot will also provide response shortcuts that it has developed, giving live agents options they can use to reply to customer inquiries quickly.
Mainly offered as one of IBM’s many AI services; Watson Conversation allows you to create your own chatbots on your WordPress website. From your plug-in settings page, you can choose which pages and posts you want the chatbot to appear on. You will also be able to customize the appearance of the chatbot. Greeting customers, effective navigation, assisting them in finding their perfect product, answering their simple questions are some of its key features. Even though you don’t know how to code; the chatbot will require you to follow some slight technical instructions.
VirtualSpirits Chatbot
This one is a paid chatbot which can also be tried for free; all you have to do is choose their 30-day trial. Depending on your business requirements, you can select a relevant plan offered by them. From English to Spanish, French, Russian, German, Dutch, Hebrew, Arabic, Italian, and Portuguese, the chatbot provides automatic multi-language support to its end customers. Its key features include lead generation, customer service, conversion optimization, e-commerce assistance, etc.
Collect.chat
As the name implies, the chatbot purely emphasizes on collecting data from your website visitors. After this, you can gather customer feedbacks and opinions that allows you to prompt and guide them to get what they want. So what you can do is; using a simple drag-and-drop interface design your very own chatbot. For instance, ask your website visitors how they would prefer your site’s navigation or what they think of your store prices. By collecting such data through Collect.chat’s in-depth analysis. You can improve your services. Unlike others, installing Collect.chat is way easier.
Gobot
Last but certainly not least, the chatbot is used to solicit email addresses from your website visitors. The chatbot plug-in also acts as automated customer service and a meeting scheduler. All you need is a paid Gobot account to take advantage of some of these features. Pre-written templates or writing your own chatbot script are some of its key features to take into consideration. Developing intelligent scripts to respond to your customers with becomes easy- all thanks to their drag-and-drop bot builder. You can also collect a segmented email list based on people’s interactions with your website, allowing for targeted email marketing.
