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Additions Options

Get 6 months of technical support from our professional Support team.
$25
This offer will be useful if you need a one-page website with scroll to anchor sections.
$180
We will make your theme compatible with WooCommerce plugin. We will add shop page with products output, cart page and single product page. We will provide you with information regarding shop customization. (small doc that will guide you where you should make changes).
$99
We can replace theme clipart (images) with your own images. Usually images are used in slides, background.. and they have a copyright notice. You can provide us with your images and we will replace theme images with your own (up to 6 pages). Price does not include changes in Photoshop (if this one is required).
$90
Personal Skype Session. Create your website with the Professional Assistant in your headphones. You may share your screen and our professional agent will guide you through the process.
$50
It includes: - Theme and dummy data Installation - Configuring homepage with your content - Moving up to 10 pages from your old website to the new one, plus 10 blog posts - Extra pages can be ordered separately
$390
Optimization of website speed. It includes optimization of website speed on desktop and mobile.
$80
Adding RTL language compatibility to the theme.
$149
This option includes coding a site template in HTML5 based on the design of the existing WordPress theme. Fully responsive, with clear code, without plugin markup and classes. It is not just a WordPress convert. Files included: PHP Files, HTML Files, CSS Files, JS Files Compatible Browsers: IE11, Firefox, Safari, Opera, ChromeEstimate time - 14 business days.
$390
This option includes the installation of the theme on your server, as well as the import of dummy data. For the theme to be installed on your server, you should have the following server settings: - max_execution_time 600 - memory_limit 256M - post_max_size 32M - upload_max_filesize 32M
$39
This option includes the theme installation on your server with your logo and google map with your address; replacement of the contents and images for up to 6 pages (without the change of the layout); removing the elements that you do not need on your website; setting the icons for your social networks (without the change of the layout), and changing the color scheme.
$262
Installation and configuration of the plugins for SEO, security, and cache management.
$49
Our team will install, activate and set the WPML plugin for up to two languages. We will also edit contents for both languages for up to 6 (six) pages for you.
$250
We will upload the new files of the theme and make a backup version of your existing files.
$50
This option applies if you need your website at http://your-old-domain/ to be moved to http://your-new-domain/, or if your website at http://yourdomain/subfolder1 needs to be moved to http://yourdomain/ or otherwise to http://yourdomain/subfolder2.
$59
We will replace the template’s logo with yours on each page of the template. Customers are required to provide logos in fine quality in .PSD, .EPS, .PNG, or .JPG format. Logo width should be 300px and 600px.
$19
If you need the theme in any other language, we can make a full translation of the language theme files. You should provide us with a text translation.
$60
If you need to set a new color scheme according to your design, we can do it for you!
$60

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Support Policy

What’s Included

What’s Not Included

Assistance With Theme Installation

If after following all instructions in theme documentation you still have troubles installing your theme, we’ll gladly help you and point you in the right direction.

Complete Theme Installation From Start to Finish

If you’re new to WordPress, or simply don’t have enough time, you can always order our theme installation service and we’ll install the theme for you.

Modifications Covered by Theme Functionality

Minor tweaks or changes that can be done without modifying theme source files or implementing new features.

Customization Not Covered by Theme Functionality

This includes extending or modifying your theme beyond its advertised features. For any development work, you can always refer to our custom studio.

Theme Compatibility With Included Plugins

We guarantee that your theme works as intended with any plugin bundled with or recommended by the theme. In case any issue occurs, it will be fixed in a timely manner.

Support for 3rd Party Plugins

We do not guarantee full compatibility of your theme with 3rd party plugins. Making a theme compliant with the plugin may require additional customization which is not included in support service.

Assistance With Reported Theme Bugs

Contact our support team if you’ve found an obvious bug that prevents you from using the theme as intended.

Server Environment Setup

Issues caused by your web hosting, server environment or software installed on your local machine go beyond our standard support service. Please contact your web hosting provider or consult the documentation for the software that you’re using to get the necessary assistance.

Providing Information about Recommended Server Configuration

The list of theme requirements is available in the theme documentation. Our Tech Support Team can always point you to the server configuration changes that will solve the issue you faced.

Help With Additional Scripts or Custom Code Added to the Theme

Custom code and scripts you add on the website may conflict with the theme. Resulting issues are not covered by our Support Policy. For any development work, you can always refer to our custom studio.

What’s Included

Assistance With Theme Installation

If after following all instructions in theme documentation you still have troubles installing your theme, we’ll gladly help you and point you in the right direction.

Modifications Covered by Theme Functionality

Minor tweaks or changes that can be done without modifying theme source files or implementing new features.

Theme Compatibility With Included Plugins

We guarantee that your theme works as intended with any plugin bundled with or recommended by the theme. In case any issue occurs, it will be fixed in a timely manner.

Assistance With Reported Theme Bugs

Contact our support team if you’ve found an obvious bug that prevents you from using the theme as intended.

Providing Information about Recommended Server Configuration

The list of theme requirements is available in the theme documentation. Our Tech Support Team can always point you to the server configuration changes that will solve the issue you faced.

What’s Not Included

Complete Theme Installation From Start to Finish

If you’re new to WordPress, or simply don’t have enough time, you can always order our theme installation service and we’ll install the theme for you.

Customization Not Covered by Theme Functionality

This includes extending or modifying your theme beyond its advertised features. For any development work, you can always refer to our custom studio.

Support for 3rd Party Plugins

We do not guarantee full compatibility of your theme with 3rd party plugins. Making a theme compliant with the plugin may require additional customization which is not included in support service.

Server Environment Setup

Issues caused by your web hosting, server environment or software installed on your local machine go beyond our standard support service. Please contact your web hosting provider or consult the documentation for the software that you’re using to get the necessary assistance.

Help With Additional Scripts or Custom Code Added to the Theme

Custom code and scripts you add on the website may conflict with the theme. Resulting issues are not covered by our Support Policy. For any development work, you can always refer to our custom studio.

Common Questions

Here’s what you need to know

The purchase code can be found in your Themeforest account, Downloads. Please follow instructions in this article in order to find your purchase code.

In case you ordered the theme directly from Themerex.net website, please log into your account and click on “View Details and Downloads” in the Purchase History to find your purchase code.

All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme, however we do include their blurred/watermarked versions during the demo data import. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket.

You can always receive PSD source files of your theme by submitting a support ticket.

Bundled plugins are fully functional without the license key activation. You will get plugin updates in the following theme releases or via tickets. We keep to the Envato Policy on Bundled plugins.

You can always extend your support period by purchasing additional 6 month of theme support. Learn more about it in the following article.

One theme license can be used for one website/domain only. If you need to use the theme for more than one domain, you need to buy an additional license.

We keep to the Envato customer refund policy. In order to request a refund, please use the following link.

Online Documentation

That’s the go-to place for theme-specific information and solutions to possible issues. The documentation can be found on the theme’s page or in the downloadable theme archive.

Knowledge Base

Browse through the collection of articles on the functionality and specific features of our themes.

Video Tutorials

We also provide video tutorials that cover specific aspects of using our themes. You can find them on
our YouTube channel.

Open a Support Ticket

Each of our themes comes with 6 months of premium support, which can be extended at any time. Support time schedule is Monday – Friday: 10.00 – 19.00 CET. We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to our team analyzing and fixing the issue. If you have a pre-purchase question, please select “Presale questions” category.

Please note! In order to submit a support ticket, you will need a purchase code. It can be found in the Downloads section of your ThemeForest account.

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ThemeREX © 2019. All rights reserved.

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