What is important to know about ThemeREX Support

“Theme Rex” support team is happy to greet you here! Our operators and developers are always glad to help our customers.

Should you have any questions, you may contact us for support:

10.00 – 19.00 (CET), Monday till Friday

  • We try to answer your questions within 5-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly
  • To get a pre-purchase advice, you may post in the theme’s forum
  • To get a response more promptly, you are recommended to use our Ticket-system (just click on banner “Support Sys” on the item page)
  • Important! For correct work of Ticket-system, you mustn’t switch cookies in your browser off

We love to intercommunicate with our customers from all over the world. We always love to explain how our themes work. However, sometimes we have to say No:

  • Please, note! We do not support queries if you do not have a purchase code
  • Item support does not include:
    • Customization and installation services
    • Support for third party software and plug-ins

How to find a purchase key (see the screenshot):

  • open the ‘downloads’ tab in your account on ThemeForest
  • find our theme in the list of products
  • click ‘download’ button, and in the drop down meny select “license sertificate & purchase code”

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