Should you have any questions, you may contact us for support:
10.00 – 19.00 (CET), Monday till Friday.
How to use our ticket system:
- In the item’s profile there is a clickable banner “Support Sys” using
which you are getting into tickets.
- Enter your purchase key and register in the system
- Fill out the ticket form
- For correct work of Ticket-system, you mustn’t switch cookies in your
- Please, note! Use the banner only on the page of the theme you
bought, otherwise you will be getting on the ticket of other products!
How to find a purchase key:
ThemeREX Support Policy:
- To get a pre-purchase advice, you may post in the theme’s forum
- To get a response more promptly, you are recommended to use
- We try to answer your questions within 5-10 hours. However, if any
delay occurs it doesn’t mean that we forgot about you. Some of the
issues require testing and analyzing, so we could help you more
- Please, note! We do not support queries if you do not have
a purchase code
- Item support does not include:
If you have complaints about the work of our support staff, please inform us about your issue on our email address firstname.lastname@example.org